Refunds & Cancellations
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you are unsatisfied with your order, you have 30 days from the time we ship your order to inform us that you will return the order to us. You are responsible for the return. We will then issue a full refund upon reception of the order.
Refunds and Cancellations
If your order has not yet been dispatched, you may contact us at firstname.lastname@example.org and request that we cancel your order. If there is a problem with your order and you would like to request a refund, you may contact us at the above email address describing the reason for your refund request. We will evaluate your request and we will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
You can always contact us for any refund questions at email@example.com.